Refund policy

We hope you love your ring and want you to feel completely confident in your purchase.

However, if you are not entirely satisfied with your ring, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@vintagealice.com. 

If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items should be returned using Royal Mail Special Delivery. Unfortunately, we cannot provide a refund for any item that is lost or damaged in transit when returned using an uninsured or non-recorded delivery service. 

Customers are responsible for the cost of return shipping.

You can always contact us for any return questions at hello@vintagealice.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.

If you choose to have you ring resized, altered or cleaned by an external jewellers, it is no longer eligible for return.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@vintagealice.com