FAQS
Frequently Asked Questions
We understand that choosing a special ring online is an important purchase. Our aim is to make the experience as enjoyable and reassuring as possible, so you can shop with confidence and look forward to receiving your ring.
You'll find some useful information below, but if there's anything else you'd like to know, please don't hesitate to get in touch at hello@vintagealice.com
We're always happy to provide additional photographs, videos, or further details about any ring before you make your decision.
Can rings be viewed in person?
We operate exclusively online and are unable to offer in-person viewing. However, you do have a 14 day return period where you can check whether you love the ring first but return it to us on the occasion that it isn't quite right, provided it is returned unworn, unaltered and in its original condition. For more information, please see our Refund Policy.
Do you ship worldwide?
Unfortunately this is not something we offer at present, we are currently only shipping within the UK.
All our orders are delivered free of charge by Royal Mail Special Delivery. Orders are usually dispatched within 1 working day and should arrive on the next working day once dispatched. For more information, please see our Shipping Policy.
We do hope to eventually be able to offer international shipping in the future.
Does my ring come with a warranty?
Like all fine jewellery, vintage rings may require occasional servicing over time to keep them in the best possible condition. We recommend establishing a relationship with a trusted local jeweller who can carry out routine checks, cleaning, resizing, or any future maintenance your ring may require.
All rings are carefully inspected prior to sale, and any notable condition details will always be clearly described within the listing.
Does my ring come with a box?
Yes, each ring comes in a sweet pink vintage style ring box as shown in the images and every piece is thoughtfully packaged to ensure secure and safe delivery, ready for a beautiful unboxing experience.
Can my ring be re-sized?
Most rings can be re-sized but please check each individual listing as this will confirm whether that specific ring can be re-sized or not.
Unfortunately, we are unable to offer a re-sizing service at present, however, you can purchase the ring and have it re-sized elsewhere if you wish.
Please note you will not be able to return the ring if you have it re-sized. For more information, please see our Refund Policy.
I don't know my ring size - what should I do?
If you're uncertain about sizing, we recommend having your finger professionally measured by a local jeweller for the most accurate fit. Alternatively, you can use a ring you already wear comfortably and compare its inside diameter to our size guide below or you could purchase a ring sizing tool online - these are widely available and usually inexpensive.
If you have any questions before purchasing, please don't hesitate to contact us. We're always happy to help you find the perfect fit.
| UK Size | Inside Diameter (mm) |
|---|---|
| F | 14.1 |
| G | 14.5 |
| H | 14.9 |
| I | 15.3 |
| J | 15.7 |
| K | 16.1 |
| L | 16.5 |
| M | 16.9 |
| N | 17.3 |
| O | 17.7 |
| P | 18.1 |
| Q | 18.5 |
| R | 18.9 |
| S | 19.3 |
| T | 19.7 |
How do I care for and clean my ring?
As a genuine vintage or antique piece, your ring has survived decades of wear and should be treated with the additional care that older jewellery deserves. We recommend removing the ring before heavy manual work, gardening, sports, bathing, or sleeping.
Clean only with warm soapy water, a very soft brush, and a soft cloth. Avoid ultrasonic and steam cleaning methods, which may not be suitable for older gemstones and settings.
Regular inspection by a qualified jeweller is recommended to ensure stones and settings remain secure.
Please note while warm soapy water is suitable for many gemstones, some stones should not be submerged in water or exposed to prolonged soaking. Porous, treated, or delicate gems such as opal, pearl, turquoise, coral, amber, ivory, emerald, and certain antique foil-backed stones may be damaged by moisture, heat, or cleaning solutions. If your ring contains any of these gemstones, we recommend cleaning only with a soft, slightly damp cloth and consulting a professional jeweller if deeper cleaning is required.
Why Choose a Vintage, Antique or Pre-Loved Ring?
Vintage, antique, and pre-loved rings offer charm, character, and individuality that modern mass-produced jewellery often cannot match. These rings have stood the test of time and often feature exceptional craftsmanship, rare designs, and beautiful gemstones that reflect the elegance of a different era. By choosing a pre-loved piece, you are not only acquiring a unique treasure but also investing in a sustainable and meaningful heirloom that can be cherished for years to come.